“You matter because you are you, and you matter to the last moment of your life. We will do all that we can not only to help you die peacefully but also to live until you die”
Dame Cicely Saunders, founder of the modern hospice movement (1916-2005)
Oxfordshire’s first CQC OUTSTANDING
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care from the CQC, said:
“What really struck us about this service was the level of personalised and innovative care that people received. The specialist service demonstrated that they were open and engaged to provide new ways of delivering high quality expert care”
“Whilst this should be standard practice across the sector, we do not see it often enough and this, amongst other good practice found, is why this service deserves the outstanding rating which has been awarded”
“Vale House was outstanding in how they supported people to maintain their interests by a staff and management team that not only respected people’s adult status, but also did not recognise any barriers in making things possible for people living with dementia. The staff team consistently demonstrated affection and warmth in their relationships with people”
“I am very proud to read the CQC’s appreciation of the depth of skill and
thoughtful kindness practised at Vale House. We shall work hard to make sure
that we continue to deserve this accolade”
Chairman of Trustees, Vale House
Individual, Personalised Care
Vale House was founded in 1990 with one clear purpose: to care for people with dementia however severe or complicated, and to support their families. We know that everyone experiences dementia differently and we respect the dignity and uniqueness of each of our residents. Caring for all that is special in their individual lives and responding to their present needs are fundamental principles of our work.
The quality of the work at Vale House rests on the skill and commitment of our staff.
Relatives and friends are essential for the well-being of a person with dementia. We acknowledge the importance of these bonds between our residents and the people who love them and know them best, and who can describe and celebrate the achievements of their lives.
Support for families is a defining characteristic of Vale House and we owe a debt of thanks to Cicely Saunders who made relationships with families, a key component in her pioneering...
Maintaining High Standards
We are committed to maintaining the highest standards of care. We learn from inspections by our own directors, from scrutiny by official bodies such as the Care Quality Commission and from sharing knowledge with others who work with people living with dementia. Most of all we learn from every comment and suggestion coming from the families and visitors of our residents. All feedback is valuable, because it teaches us how to do things better.