“You matter because you are you, and you matter to the last moment of your life. We will do all that we can not only to help you die peacefully but also to live until you die”
Dame Cicely Saunders, founder of the modern hospice movement (1916-2005)
"We are very sad at the outcome of the CQC inspection, particularly by contrast with the “outstanding” rating we received two years ago. We aim to care for our residents to the highest standard of empathy and professionalism and are glad that the CQC rating for “caring” at Vale House is “Good”.
But we do recognise the concerns that the inspectors had about specific aspects of our work.
We have already been working on our plans to make necessary improvements in the way we organise our care, keep records, and educate our staff.
We are putting in place the measures which the CQC has required us to take and will report accordingly to them within the next two weeks".
Dr Catherine Oppenheimer – Chairman of Trustees
(Retired Consultant Psychiatrist for Old Age)
Individual, Personalised Care
Vale House was founded in 1990 with one clear purpose: to care for people with dementia however severe or complicated, and to support their families. We know that everyone experiences dementia differently and we respect the dignity and uniqueness of each of our residents. Caring for all that is special in their individual lives and responding to their present needs are fundamental principles of our work.
The quality of the work at Vale House rests on the skill and commitment of our staff.
Relatives and friends are essential for the well-being of a person with dementia. We acknowledge the importance of these bonds between our residents and the people who love them and know them best, and who can describe and celebrate the achievements of their lives.
Support for families is a defining characteristic of Vale House and we owe a debt of thanks to Cicely Saunders who made relationships with families, a key component in her pioneering...
Maintaining High Standards
We are committed to maintaining the highest standards of care. We learn from inspections by our own directors, from scrutiny by official bodies such as the Care Quality Commission and from sharing knowledge with others who work with people living with dementia. Most of all we learn from every comment and suggestion coming from the families and visitors of our residents. All feedback is valuable, because it teaches us how to do things better.